Frequently Asked Questions

As one of the largest manufacturers and suppliers of Private Label CBD products in the USA, we encounter many bulk and wholesale customers’ questions. Below you will find a list of the most frequently asked questions. If you have any questions that are not covered in the following FAQs, please contact us.

General FAQ

Private label is when we manufacture products that are marketed under your company’s brand and/or label.

Private label products are often positioned to be lower-cost alternatives to regional, national, or international brands. Some private label goods are positioned as “premium” brands. Private labeling allows you to create a brand to best reach your defined target market without having to spend the time and expense normally associated with creating your own products.

We specialize in advanced formula high-quality CBD products, with full product support from conception to distribution. Our high efficiency allows us to produce CBD products at a reasonable cost, allowing our customer to maximize their ROIs. We can produce your product in various forms, including, but not limited to: tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, veggie caps, juices, serums, liquid products, and gels.

Contact us today for a quote via email at info@fsibiosciences.com, or call us at 1-888-771-HEMP. We will connect you with a knowledgeable FSI Biosciences Expert, who will be your dedicated contact to assist you with our streamlined process.

We require payment in full when your order is placed.

For orders over $10,000, we accept bank wire and ACH transfers. For sample orders or orders less than $10,000, we accept Visa, MasterCard, American Express, Discover, bank wire, and ACH transfers.

Contact us via email at sales@fsibiosciences.com or call us at 1-888-771-HEMP.

Products

We currently offer more than 150 CBD products for you to choose from. Your products can be produced in many different forms, including tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, serums, liquid products, or gels.

As the manufacturing process differs between product forms, this may also affect the cost of your product.

Cost of your product is determined by the ingredients in the formulations. Since ingredient prices differ, the cost of your product cannot be determined until a formula is finalized. Also, volume discount may apply to larger orders.

For White Label (No Label), products can only be purchased in increments of 24 qty. per SKU (Example: 24, 48, 72, 96, etc.). For Private Label, of most of our stock products, the minimum order is 100 units per SKU. For Custom Orders, the minimum order is 1000 units per SKU (Contact us for exact quote and details). All Samples, White Label, Private Label, Custom Label, and Bulk orders must be ordered separately and cannot be combined.

We have a full team and network of scientists, laboratory professionals, and chemists dedicated to researching and developing our newest in-house products, as well as creating our clients’ proprietary formulations.

We utilize many raw ingredient providers to offer you the lowest cost products possible. To ensure your products’ quality, we only use suppliers and ingredients that we already have tested, are legally compliant, and provide the highest quality raw materials (qualified and approved Custom Orders can be the exception).

In most cases, our efficiencies of scale allow us to source ingredients at the best price available. You may use ingredients from a specific ingredient supplier upon request and approval. However, if doing so, this would be considered a Custom Order, and the MOQ is 1,000 quantity per SKU.

Because of our commitment to obtaining the highest quality ingredients at the lowest cost and our strict adherence to all GMP regulations, we have different turnaround times based on the nature of your order.

– Sample orders are typically sent out within 5-7 days. White Label (No Label) orders are sent out within 7-10 days.
– Private Label orders are dependent upon label design and printing. The turnaround time for label design, review, and printing is 10-14 days. Once labels are printed, Private Label orders are completed approximately within 2-3 weeks.
– Custom Orders are completed approximately 6-8 weeks from when R&D is completed.
– Bulk Oil (raw) orders are completed within 7-10 days.

No, it is not necessary to have the formula to get started. Most of our clients choose to use an existing house formula. If you would like to have our laboratory scientists create a proprietary formula based upon your needs and target audience, this is considered a Custom Order, and the MOQ is 1,000 quantity per SKU.

There are additional fees to create a custom formulation (Contact us for a quote).

Your dedicated FSI Biosciences Expert will work with you on every step of the process and update you on the status of your order and answer any questions you may have throughout the process.

Label Design

If you have placed a White Label (No Label) or Private Label order with us, we can provide a compliant label PDF template for you to reference as a guideline to help you with your label development, if requested.

Label printing process typically takes about 5-7 days. This does not include the time it takes to design and review your label, which is normally an additional 5-7 days.

Yes. If you choose our Private Label ordering option, the following services are included: label setup, label design, review, printing and label application to your products. Due to compliance reasons, we are only able to apply labels our design team has created, reviewed and printed.

Yes. If you are placing a Custom Order of 1,000 or more items per SKU, we can create custom packaging and customize how the product is presented within your packaging, including printed inserts. Some options may incur an additional fee.

Yes, you can print your own labels. However, if you print your own labels, you will need to apply your labels, and we will ship products to you unlabeled. This is normally the quickest way to get your products delivered.

Certification

Our manufacturing plants are GMP certified, as well as registered with the FDA.

We use the highest quality ingredients when developing each formula. We can provide a Certificate of Analysis (COA) upon request.

Our team is very knowledgeable in regards to FDA regulations. Our plants are registered with the FDA and follow all GMP guidelines.

The FDA does not have statutory authority to approve any food or any food manufacturer of CBD Hemp or supplement products.

Yes, upon request.

Shipping

No, we are B2B wholesale manufacture and distributor. We do not ship individual direct orders to your customers.

Shipping Lead Times (Approx.)*:
– Sample Orders: 5-7 days
– White Label (No Label): 7-10 days
– Private Label: 2-3 weeks after label design is completed
– Custom Orders: 6-8 weeks from when R&D is completed
– Bulk Oil (raw) Orders: 7-10 days
*Excluding weekends and holidays.

Our professional team ensures your product is packaged appropriately so that your product travels as safe as possible. Please note that while our processes are geared toward zero-loss quality packaging practices, we cannot be held liable when best practices have been employed. Damages have occurred due to mishandling by the carrier.